Complaints, engineer visits and time limits

1. Press New → New complaint. Pick the customer and the product, and describe the problem.
2. Give it to an engineer and fix a visit time. They get an alert.
3. The engineer opens Engineer visits on their phone, starts the visit, adds photos and parts used, and finishes it with the customer’s signature.
4. The customer gets a link to track the complaint, and can rate the service when it’s closed.

Time limits

In Service → Time limits, set how fast you reply to and fix each kind of complaint. Complaints running late are shown in red and the right people are told.